At Community Brokers, we are committed to ensuring you are satisfied with our service. In the unfortunate event whereby you have a complaint, your first point of contact should always be your broker who is handling your loan file. Your broker will work with you to address your concerns and complaint. Contact details 03 9015 9888, [email protected].
In the event whereby you are unsatisfied with the outcome your broker has provided, you may escalate your complaint to our Licence holder’s Compliance and Customer Service Manager. Contact details 1800 466 085, [email protected].
Community Brokers is a member of the Credit and Investments Ombudsman (CIO). Our membership with CIO is M0036547. Contact details 1800 138 422, www.cio.org.au.
More information on dispute resolution can be found on your credit guide.